1.说明发货流程
dear ms.smith:
thank you for your order of 25 authentic cherokee headdresses on august 11,2006.we will be sending those immediately.
because of the fragile nature of our headdresses,we hand deliver to our customers within oklahoma.our delivery day for tulsa is friday,which means that your headdresses will arrive this coming friday,august 17.if this is unsatisfactory,please call us so that we can arrange an alternative delivery date.
thank you for your business.i’m sure you will be most pleased with our headdresses,and we look forward to working with you in the future.
sincerely yours,
(signature)
tamara white
2.关于包装要求
dear sirs,
we thank you for your quotation no.153 on round steel bars.
we regret to inform you that among the eight lots of round steel bars that arrived here per m/v“jing hua”on june 7,2006 were six bundles of different grades,which were in scattered and mixed condition because their packing was not sufficiently strong and their iron hoops were broken in transit.since it was very difficult to assort them,inconvenience and losses that occurred.although we had in time notified you of such unfortunate things that occurred before,the present case has showed that our comments were ignored,for no improvement in packing has been made.
therefore,we must have your promise to take effective measures to improve your packing before we could book this new order with you.
we await your early reply.
yours faithfully，
3.洽谈包装
dear sirs,
your fax of july 6 has just come to hand.
we regret our inability to agree to your proposal to pack the goods in cartons,because transshipment has to be made at hamburg for the goods to be shipped to our port.
we must insist on the packing as specified in our enquiry:the goods should be packed in strong and damp-proof wooden cases,capable of withstanding rough handling during ocean transportation.please note that in the event of order,should there be any damage and/or loss to the goods due to improper packing,we shall have to approach you for indemnification.
please fax us your comments as soon as possible.
yours sincerely,
4.告知已装运
gentlemen:
we confirm our fax just dispatched informing you that your order no.20 of march 1 for 300 cassette tape recorders rs-5 has been shipped today from keelung by the m/s the international,which is due to arrive at your port about may 15.
enclosed are copies of invoice no.105 in duplicate,copies of bill of lading no.25 and insurance policy no.ts-1576 as well as packing list and certificate and list of measurement and/or weight.
we have drawn a draft at sight for the invoice amount under the bank of san francisco letter of credit no.1234 through the taiwan bank,taipei to whom all documents have been handed.
we hope the goods will reach you safely and we look forward to your further orders.
yours very truly,
5.要求装船时间
gentlemen:
we confirm having accepted your e-mail counter offer for 100 units of video cassette recorder xyz at us＄2 500 per unit cif new york for september shipment as per our telex reading as follows:ryt fifteenth booked shipment september writing.
we are enclosing our sales note no.10 to confirm this contract.we would appreciate it if you would immediately arrange with your bankers to open an irrevocable l/c in our favor to ensure september shipment as agreed upon.
we thank you very much for this order and assure you of our best attention to its execution.
yours truly,
6.通知发运货物
dear sir:
we are pleased to inform you that all the goods you ordered in your letter of the 6th june have now been shipped yesterday and is due to arrive at new york on the 12th september.the bill of lading,invoice and other shipping documents are enclosed herewith. we look forward to your reply informing us that the goods have arrived safely and in good order.
yours faithfully, encl.
7.通知货物抵达
dear mr.frank,
our new shipment from england has been unloaded,delivered,dusted,and is now ready for your review.
we welcome you to come if you like and join us in a cup of espresso.we know you won’t be sorry!
see you soon.
yours,
8.委托装船
dear sirs,
we inform you that we have today sent the goods to the american wharf addressed to you for shipment:
50 cases canned crab-meat,
70 cases canned sardine in oil,
90 cases canned pineapples,
90 cases canned salmon,
to be forwarded as per specifications enclosed,to messrs.j.p.evans & co.,liverpool.value for insurance is ＄800.your kind attention for same will oblige.
your very truly,
j.walker & co.
j.walker,president
9.指定木箱包装的材料及规格
dear sirs,
packing in strong wooden cases is essential.
cases must be battened,nailed and secured with metal straps all over.
overall measurements of each case must not exceed 4′(h)×2′（w）×2′（d）.
yours,
10.指定包装的材料、重量及唛头
dear sirs,
we require these articles to be wrapped up in corrugated paper and packed in wooden cases with excelsior.
please limit the weight of any one of the wooden cases to 50kg and metal strap all cases in stacks of three and mark all the cases with an a in the square.
yours,
11.对包装箱长度、唛头的指示
dear sirs,
crates must not exceed an overall length of 10 meters.
all crates are to be marked as usual,but please number them consecutively from no.1 to no.5.
all marks other than our own and the name of the country of origin are to be removed from the crates before shipment.
yours,
12.对机器包装的详细指示
dear sirs,
please pack this machine in a strong wooden case and wrap and pad generously all polished parts of the machine to avoid scratches and knocks against the container.
also please put the machine in a case of about 10 cubic meters covered with waterproof cloth and strapped vertically and horizontally with metal bands and cut vent holes in the case to minimize condensation.
yours,
13.海运包装的详细指示
dear sirs:
please pay your best care to pack the goods so as to withstand the hazards of ocean transportation and water-proof it against the tropical climate.
also please stencil our shipping marks five inches high and give gross and net weight,port of destination,country of origin and a b in the rectangle as the main mark of each case.
yours,
14.请注意包装，并减少费用
dear sirs:
taking into account the specialty of this article,we request you to pack this cargo with your best care.
please note that each cargo is requested to be wrapped up in oil-paper and packed in a zinc-lined case.
all cargoes are required to be marked and numbered on the outside.
please minimize the packing expenses as we expect it to be heavy.
yours，
15.免费再包装
dear sirs:
according to your packing instructions,we have arranged to pack your ordered goods in five cases.
we have packed the goods according to your usual requirements and have dispatched them from our taibei factory by air freight.
they are to be repacked at bangkok,as we have been informed,and the charges for special packing are excluded from our price.
therefore please rest assured on the packing.
yours，
16.告知对方包装无误，要求以保费弥补损失
dear sirs:
we have received information that your ordered goods were damaged during transportation.
on investigation，we have found that the goods were in perfect condition when leaving our shipping department.
you will readily see it from the copy of our clean receipt enclosed.
therefore we ask you to cover the loss against insurance.
yours，
17.告知对方已按照指示包装并交付船运
dear sirs，
we are pleased to inform you that your order has been packed as requested and shipped per m/s wilson leaving here august 10.
we hope that the goods will reach you in perfect condition and give you full satisfaction.
yours，
18.通知对方转让装船文件的银行
dear sirs:
in order to cover shipment,we have drawn a draft at sight under your l/c,and have negotiated the shipping documents through the bank of china.
we ask you to honor it on presentation.
yours，
19.通知对方已寄出装船文件
dear sirs:
the commercial invoice,packing list,and insurance policy,together with clean on board ocean b/l,have been sent through the bank of china,with our sight draft under your irrevocable l/c.
please advise us of the safe arrival of the goods.
yours，
20.运送数量不足，要求抓紧装运
dear sirs:
concerning our order no.351 for 5 000 sets of color tv,you have so far shipped only 3 000 units against the shipment during august.
when we placed the order,we gave our customers a definite assurance that we could supply the goods by the end of october.
therefore we request your urgent shipment.
yours,
21.因须取得特殊许可，故延迟装运
dear sirs:
our government has recently put an embargo on the export of various medicines to your country and we have to obtain a special licence to execute your order.
we think the delay will not be more than three weeks,and we shall give your order special priority immediately on receiving permission to make shipment.
yours,
22.要求更改目的港
dear sirs:
owing to the increase of consignments arriving at dalian port,discharge of the cargoes seems to be much delayed,and we must ask you to change the port of destination.we should like you to send the goods to yantai port and there should be no alteration in shipping date.
to cover the risk of the increased distance we request you pay special attention to packing.
yours，
23.因生产设备的改进，提前交货
dear sirs:
in our previous letter we could not guarantee the delivery within six months. we are glad to inform you that we have improved our production facilities and are now in a position to offer shipment within three months after receiving an order.
yours，
24.对延误装运而不满
dear sirs,
we enclose herewith the figures of sales in your product during the past six months,from which you will see that our sales of the special line are quite disappointing.because the end-users here are in urgent need of the good,we requested your prompt shipment of them,which you accepted.however,five weeks went by before the goods arrived instead of three weeks,and we lost a wonderful opportunity of sales.
on enquiry we found that the goods were not shipped until four weeks after the date of dispatch.we have been put to considerable inconvenience through long delay and have to ask you to make us allowance corresponding to our loss.
yours faithfully，
25.因延误装运而致歉
dear sirs,
we have received your letter complaining our delay of shipment,and we are very sorry that we have not been able to deliver your order on time.the delay was caused by the belated arrival of some of the raw materials.
it is on account of the reasons entirely beyond our control.we are glad,however,that your order will be ready for shipment next week,and we hope that they will arrive in time for the season.please accept our apologies to you for the delay and the inconvenience it has caused you.
yours faithfully，
26.收条
june 8,2006
received from mr.green the following things:
one typewriter
one computer
bruce
27.告知对方货品抵达，随函附上支票
dear sirs:
as payment of your invoice no.150,we enclose our bank cheque for 8 500 yuan.
we add that we are pleased with the way you executed our order.
the goods arrived exactly on time by a united airlines plane.
yours,
dear ms.smith:
thank you for your order of 25 authentic cherokee headdresses on august 11,2006.we will be sending those immediately.
because of the fragile nature of our headdresses,we hand deliver to our customers within oklahoma.our delivery day for tulsa is friday,which means that your headdresses will arrive this coming friday,august 17.if this is unsatisfactory,please call us so that we can arrange an alternative delivery date.
thank you for your business.i’m sure you will be most pleased with our headdresses,and we look forward to working with you in the future.
sincerely yours,
(signature)
tamara white
2.关于包装要求
dear sirs,
we thank you for your quotation no.153 on round steel bars.
we regret to inform you that among the eight lots of round steel bars that arrived here per m/v“jing hua”on june 7,2006 were six bundles of different grades,which were in scattered and mixed condition because their packing was not sufficiently strong and their iron hoops were broken in transit.since it was very difficult to assort them,inconvenience and losses that occurred.although we had in time notified you of such unfortunate things that occurred before,the present case has showed that our comments were ignored,for no improvement in packing has been made.
therefore,we must have your promise to take effective measures to improve your packing before we could book this new order with you.
we await your early reply.
yours faithfully，
3.洽谈包装
dear sirs,
your fax of july 6 has just come to hand.
we regret our inability to agree to your proposal to pack the goods in cartons,because transshipment has to be made at hamburg for the goods to be shipped to our port.
we must insist on the packing as specified in our enquiry:the goods should be packed in strong and damp-proof wooden cases,capable of withstanding rough handling during ocean transportation.please note that in the event of order,should there be any damage and/or loss to the goods due to improper packing,we shall have to approach you for indemnification.
please fax us your comments as soon as possible.
yours sincerely,
4.告知已装运
gentlemen:
we confirm our fax just dispatched informing you that your order no.20 of march 1 for 300 cassette tape recorders rs-5 has been shipped today from keelung by the m/s the international,which is due to arrive at your port about may 15.
enclosed are copies of invoice no.105 in duplicate,copies of bill of lading no.25 and insurance policy no.ts-1576 as well as packing list and certificate and list of measurement and/or weight.
we have drawn a draft at sight for the invoice amount under the bank of san francisco letter of credit no.1234 through the taiwan bank,taipei to whom all documents have been handed.
we hope the goods will reach you safely and we look forward to your further orders.
yours very truly,
5.要求装船时间
gentlemen:
we confirm having accepted your e-mail counter offer for 100 units of video cassette recorder xyz at us＄2 500 per unit cif new york for september shipment as per our telex reading as follows:ryt fifteenth booked shipment september writing.
we are enclosing our sales note no.10 to confirm this contract.we would appreciate it if you would immediately arrange with your bankers to open an irrevocable l/c in our favor to ensure september shipment as agreed upon.
we thank you very much for this order and assure you of our best attention to its execution.
yours truly,
6.通知发运货物
dear sir:
we are pleased to inform you that all the goods you ordered in your letter of the 6th june have now been shipped yesterday and is due to arrive at new york on the 12th september.the bill of lading,invoice and other shipping documents are enclosed herewith. we look forward to your reply informing us that the goods have arrived safely and in good order.
yours faithfully, encl.
7.通知货物抵达
dear mr.frank,
our new shipment from england has been unloaded,delivered,dusted,and is now ready for your review.
we welcome you to come if you like and join us in a cup of espresso.we know you won’t be sorry!
see you soon.
yours,
8.委托装船
dear sirs,
we inform you that we have today sent the goods to the american wharf addressed to you for shipment:
50 cases canned crab-meat,
70 cases canned sardine in oil,
90 cases canned pineapples,
90 cases canned salmon,
to be forwarded as per specifications enclosed,to messrs.j.p.evans & co.,liverpool.value for insurance is ＄800.your kind attention for same will oblige.
your very truly,
j.walker & co.
j.walker,president
9.指定木箱包装的材料及规格
dear sirs,
packing in strong wooden cases is essential.
cases must be battened,nailed and secured with metal straps all over.
overall measurements of each case must not exceed 4′(h)×2′（w）×2′（d）.
yours,
10.指定包装的材料、重量及唛头
dear sirs,
we require these articles to be wrapped up in corrugated paper and packed in wooden cases with excelsior.
please limit the weight of any one of the wooden cases to 50kg and metal strap all cases in stacks of three and mark all the cases with an a in the square.
yours,
11.对包装箱长度、唛头的指示
dear sirs,
crates must not exceed an overall length of 10 meters.
all crates are to be marked as usual,but please number them consecutively from no.1 to no.5.
all marks other than our own and the name of the country of origin are to be removed from the crates before shipment.
yours,
12.对机器包装的详细指示
dear sirs,
please pack this machine in a strong wooden case and wrap and pad generously all polished parts of the machine to avoid scratches and knocks against the container.
also please put the machine in a case of about 10 cubic meters covered with waterproof cloth and strapped vertically and horizontally with metal bands and cut vent holes in the case to minimize condensation.
yours,
13.海运包装的详细指示
dear sirs:
please pay your best care to pack the goods so as to withstand the hazards of ocean transportation and water-proof it against the tropical climate.
also please stencil our shipping marks five inches high and give gross and net weight,port of destination,country of origin and a b in the rectangle as the main mark of each case.
yours,
14.请注意包装，并减少费用
dear sirs:
taking into account the specialty of this article,we request you to pack this cargo with your best care.
please note that each cargo is requested to be wrapped up in oil-paper and packed in a zinc-lined case.
all cargoes are required to be marked and numbered on the outside.
please minimize the packing expenses as we expect it to be heavy.
yours，
15.免费再包装
dear sirs:
according to your packing instructions,we have arranged to pack your ordered goods in five cases.
we have packed the goods according to your usual requirements and have dispatched them from our taibei factory by air freight.
they are to be repacked at bangkok,as we have been informed,and the charges for special packing are excluded from our price.
therefore please rest assured on the packing.
yours，
16.告知对方包装无误，要求以保费弥补损失
dear sirs:
we have received information that your ordered goods were damaged during transportation.
on investigation，we have found that the goods were in perfect condition when leaving our shipping department.
you will readily see it from the copy of our clean receipt enclosed.
therefore we ask you to cover the loss against insurance.
yours，
17.告知对方已按照指示包装并交付船运
dear sirs，
we are pleased to inform you that your order has been packed as requested and shipped per m/s wilson leaving here august 10.
we hope that the goods will reach you in perfect condition and give you full satisfaction.
yours，
18.通知对方转让装船文件的银行
dear sirs:
in order to cover shipment,we have drawn a draft at sight under your l/c,and have negotiated the shipping documents through the bank of china.
we ask you to honor it on presentation.
yours，
19.通知对方已寄出装船文件
dear sirs:
the commercial invoice,packing list,and insurance policy,together with clean on board ocean b/l,have been sent through the bank of china,with our sight draft under your irrevocable l/c.
please advise us of the safe arrival of the goods.
yours，
20.运送数量不足，要求抓紧装运
dear sirs:
concerning our order no.351 for 5 000 sets of color tv,you have so far shipped only 3 000 units against the shipment during august.
when we placed the order,we gave our customers a definite assurance that we could supply the goods by the end of october.
therefore we request your urgent shipment.
yours,
21.因须取得特殊许可，故延迟装运
dear sirs:
our government has recently put an embargo on the export of various medicines to your country and we have to obtain a special licence to execute your order.
we think the delay will not be more than three weeks,and we shall give your order special priority immediately on receiving permission to make shipment.
yours,
22.要求更改目的港
dear sirs:
owing to the increase of consignments arriving at dalian port,discharge of the cargoes seems to be much delayed,and we must ask you to change the port of destination.we should like you to send the goods to yantai port and there should be no alteration in shipping date.
to cover the risk of the increased distance we request you pay special attention to packing.
yours，
23.因生产设备的改进，提前交货
dear sirs:
in our previous letter we could not guarantee the delivery within six months. we are glad to inform you that we have improved our production facilities and are now in a position to offer shipment within three months after receiving an order.
yours，
24.对延误装运而不满
dear sirs,
we enclose herewith the figures of sales in your product during the past six months,from which you will see that our sales of the special line are quite disappointing.because the end-users here are in urgent need of the good,we requested your prompt shipment of them,which you accepted.however,five weeks went by before the goods arrived instead of three weeks,and we lost a wonderful opportunity of sales.
on enquiry we found that the goods were not shipped until four weeks after the date of dispatch.we have been put to considerable inconvenience through long delay and have to ask you to make us allowance corresponding to our loss.
yours faithfully，
25.因延误装运而致歉
dear sirs,
we have received your letter complaining our delay of shipment,and we are very sorry that we have not been able to deliver your order on time.the delay was caused by the belated arrival of some of the raw materials.
it is on account of the reasons entirely beyond our control.we are glad,however,that your order will be ready for shipment next week,and we hope that they will arrive in time for the season.please accept our apologies to you for the delay and the inconvenience it has caused you.
yours faithfully，
26.收条
june 8,2006
received from mr.green the following things:
one typewriter
one computer
bruce
27.告知对方货品抵达，随函附上支票
dear sirs:
as payment of your invoice no.150,we enclose our bank cheque for 8 500 yuan.
we add that we are pleased with the way you executed our order.
the goods arrived exactly on time by a united airlines plane.
yours,
上一篇：商务业务信函范例之索赔与理赔?
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